Return & Refund Policy
At KTAMIZEN, we aim to ensure you’re completely satisfied with your purchase. Since our products are custom-made on demand, we cannot accept returns or exchanges for items that were ordered incorrectly (e.g., wrong size or color).
However, if your order arrives damaged, defective, or incorrect due to a production or shipping issue, we’ll make it right. Please follow these steps:
- Report the Issue: Contact us within 30 days of delivery at [your email/contact form link], providing your order number and clear photos of the product and packaging.
- Resolution Options: We’ll review your case and may issue a replacement or refund based on the situation.
Please note:
- Refunds or replacements are only provided for issues caused by production errors, printing defects, or shipping damage.
- We do not offer refunds for reasons unrelated to product quality, such as buyer’s remorse or selecting the wrong size or design.
If you have any questions, feel free to reach out to us. Your satisfaction is our priority, and we’re here to help!